If you've noticed an unexpected charge or fee related to Global Payments, use this guide to identify what it is and where to get help. Global Payments and HiBid / Auction Flex are separate billing entities — each handles their own charges independently.
Identify Where the Charge Is Appearing
On your Global Payments statement, or deducted directly from your bank account
This is a Global Payments charge. Contact GP Client Care for resolution:
800-774-6462, Option 3
[email protected] (expect an automated reply with a case number within an hour)
Monday–Friday, 7:00 AM–7:00 PM CST
On your HiBid or Auction Flex invoice
This is a HiBid / Auction Flex charge. Contact our billing team:
833-217-5519
Unsure where the charge originated?
Log in to your Global Payments Merchant Portal and review your recent statements. If the charge isn't listed there, check your HiBid billing portal at hibid.chargebeeportal.com for any matching invoice amounts. If you're still unable to identify the charge, email [email protected] with the date and amount.
Common Global Payments Charges
Monthly statement fee — Billed by Global Payments. Typically appears within the first six calendar days of each month. Contact Global Payments Client Care with any questions.
Equipment rental — Billed by Global Payments if you have a card reader under a rental agreement. Contact Global Payments Client Care to review your agreement terms.
Processing fees — A percentage deducted per transaction by Global Payments, visible on your Global Payments statement.
💡 Pro Tip: If you have multiple merchant accounts with Global Payments, review each account's statement separately — charges are tracked per merchant ID.