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Helping Your Bidders

Answer common questions from your bidders

10 articles
When Your Bidder Is Declined, Blocked, or Held for ReviewWhat to check and what to tell your bidder when their registration or bids are declined, held, or blocked — including bidder scores, permission settings, and what HiBid support will…
When Your Bidder's Card Is Declined or Needs UpdatingWhat to tell your bidder when their card is declined at registration, they ask about the $1 hold, or they need to update their payment method — and who actually…
When Your Bidder Signed Up With an Apple Relay Email (Hide My Email)Why bidders who signed up with Apple's Hide My Email miss invites, invoices, and notifications — how to spot relay addresses in your registrations and what to tell the bidder…
When Your Bidder Wants to Retract a BidHow to handle a bidder's request to retract a bid — what to check, how timing changes the answer, and what HiBid support will and won't do.
When Your Bidder Is Tax ExemptHow to handle a tax-exempt bidder — collecting and keeping certificates, applying the exemption before invoicing, and what support can help with.
When Your Bidder Can't Log In or Reset Their PasswordWalk your bidder through a password reset, the two most common reasons reset emails never arrive, and when to hand it to support.
When Your Bidder Can't See Your Auction or All Your LotsWhat to check on your side and what to tell your bidder when they report missing lots or can't find your auction on HiBid.
Walking a New Bidder Through Account Creation and RegistrationA phone-friendly talk track for walking a new bidder through creating a HiBid account, registering for your auction, and what happens at approval.
What Your Bidder Sees When They Win (Invoices, Payment & Timing)What winning bidders see and when — why "I never got an invoice" usually means invoicing hasn't run yet, what to check, and how to set payment expectations.
When Your Bidder Didn't Receive an Invite or HiBid EmailWhat to check and what to tell your bidder when auction invitations or other HiBid emails aren't arriving — and when to contact support so we can check delivery on…