Auction Flex

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NEW Cataloging, Mobile, Onboarding & More

Your one-page roadmap to the new AuctionFlex360 cataloging experience and the AuctionFlex Cataloging mobile app — what it is, what's included, and the step-by-step order to learn it.

Getting Started with the New Cataloging Experience

Catalog auction inventory from your phone — photos, barcodes, and AI-written titles that sync automatically to AuctionFlex360.

Using the AuctionFlex Cataloging App

The new mobile companion for AuctionFlex360: Catalog faster. Stay in sync.

AuctionFlex Cataloging App

Instructions for beta users of the new Inventory Service

NEW Cataloging Experience

A tour of the Lot Workspace layout and where to find each tool

Navigating the Lot Workspace

Find, select, and bulk-edit your lots from the heart of the workspace

The Lot Workspace: Using the Lots List & Selection Menu

View and edit a lot's details, fields, and images in the side panel

The Lot Workspace: Using the Details Column

How Import lots and inventory in bulk from a spreadsheetto use the Import Function in AuctionFlex360

The Lot & Item Workspaces: Using the Import Function

Catalog lots quickly by scanning barcodes

The Lot Workspace: Scan Mode

Keyboard-first entry for building your catalog at speed

The Lot Workspace: Fast Entry

Upload photos in bulk and turn them into lots

The Lot Workspace: The Media Gallery

Arrange your sale order, renumber lots, and set the stagger between lots

The Lot Workspace: Sale Manager

Articles & tutorials for using the Lot Workspace in the new Inventory Service

The Lot Workspace

A tour of the Item Workspace layout and where to find each tool

Navigating the Item Workspace

Find, select, and bulk-edit your inventory across all auctions

The Item Workspace: Using the Items List & Selection Menu

View and edit an item's details, fields, and images in the side panel

The Item Workspace: Using the Details Column

Upload photos in bulk and turn them into items

The Item Workspace: The Media Gallery

Catalog items quickly by scanning barcodes

The Item Workspace: Scan Mode

Keyboard-first entry for adding inventory at speed

The Item Workspace: Fast Entry

Set up Item Types and custom fields to structure your inventory data

The Item Workspace: Item Types

Track where your inventory is physically stored

The Item Workspace:  Item Locations

Articles & tutorials on using the Item Workspace in the new Inventory Service

The Item Workspace

Your step-by-step path from a brand-new account to your first live sale on AuctionFlex360 — set up your auction, catalog your lots, review, and go live.

New Customer Hub: Getting Your First Sale Live on AuctionFlex360

New Customer Hub

What to check and what to tell your bidder when their registration or bids are declined, blocked, or pending — including bidder scores, permission settings, and what HiBid support will…

When Your Bidder Is Declined, Blocked, or Pending

What to tell your bidder when their card is declined at registration, they ask about the $1 hold, or they need to update their payment method — and who actually…

When Your Bidder's Card Is Declined or Needs Updating

Why bidders who signed up with Apple's Hide My Email miss invites, invoices, and notifications — how to spot relay addresses in your registrations and what to tell the bidder…

When Your Bidder Signed Up With an Apple Relay Email (Hide My Email)

How to handle a bidder's request to retract a bid — what to check, how timing changes the answer, and what HiBid support will and won't do.

When Your Bidder Wants to Retract a Bid

How to handle a tax-exempt bidder — collecting and keeping certificates, applying the exemption before invoicing, and what support can help with.

When Your Bidder Is Tax Exempt

Walk your bidder through a password reset, the two most common reasons reset emails never arrive, and when to hand it to support.

When Your Bidder Can't Log In or Reset Their Password

What to check on your side and what to tell your bidder when they report missing lots or can't find your auction on HiBid.

When Your Bidder Can't See Your Auction or All Your Lots

A phone-friendly talk track for walking a new bidder through creating a HiBid account, registering for your auction, and what happens at approval.

Walking a New Bidder Through Account Creation and Registration

What winning bidders see and when — why "I never got an invoice" usually means invoicing hasn't run yet, what to check, and how to set payment expectations.

What Your Bidder Sees When They Win (Invoices, Payment & Timing)

What to check and what to tell your bidder when auction invitations or other HiBid emails aren't arriving — and when to contact support so we can check delivery on…

When Your Bidder Didn't Receive an Invite or HiBid Email

Answer common questions from your bidders

Helping Your Bidders

Your seamless end-to-end auction management solution

Understanding AuctionFlex360 and HiBid

Bidding on a Featured Auction Spot

General Information

Instructions for viewing and paying your AuctionFlex or HiBid invoices.

Paying Your HiBid or AuctionFlex Invoice

How to Cancel Your Account

Create, manage and maintain your account settings. 

Account Information

This guide walks you through enabling your card reader and processing payments directly through AF360.

Global Payments Card Readers with AuctionFlex360

Not sure what a charge is or who handles it? Start here.

Understanding Your Global Payments Charges

Global Payments: Approval, Setup & Getting Started

Collecting a Card Present Payment

Adding a Surcharge on a Credit Card Payment Type

Setting Up Your Card Reader

Resource for finding the right Global Payments support

Global Payments Contact Information

Global Payments – Disputes, Risk Management & Fraud Prevention

Ensure your Global Payments integration is active and working properly before processing real transactions.

Running a Global Payments Test Transaction

Global Payments 

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