Auction Flex

Your step-by-step path from a brand-new account to your first live sale on AuctionFlex360 — set up your auction, catalog your lots, review, and go live.

New Customer Hub: Getting Your First Sale Live on AuctionFlex360

New Customer Hub

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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Create your account and invite the first people to your workspace.

Pick the right role for each person you add.

Update your plan, payment method, and invoices.

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Pre-Auction

Company & User Setup Overview

Update Company Details and Subscription Level

Add and Manage User Accounts

User Roles and Permissions Explained

Connect Your Payment Processor

Create and Manage Formulas

View Company Announcements

Connect AuctionFlex360 to HiBid

Company & User Setup

Creating a New Auction

Set Up an Auction for a Webcast

Creating Auction Details in 360

Upload Settings in AuctionFlex360

Auction Preview Tab – Pre Auction

Setting Shipping Availability

Bidding “Times the Money”

Creating an Auction

Cataloging Lots in Your Auction

Exporting Lot List

Catalog Photos: Supported Image Formats & iPhone Photo Settings

Setting a Reserve Price on a Lot

Featured Images in AF360

Lot Creation Checklist – AuctionFlex360

Mass Import Lots & Images

Adding a Consignor in AuctionFlex360

Cataloging Your Lots

Upload Auction to HiBid

Auction Upload Checklist

Upload Your Auction to HiBid

Checking in Bidders

Run a webcast auction on HiBid

Canceling an Online Auction

Clerking in AuctionFlex360

Invoices & Payments

Quick Live Auction Process Overview

Auction Day

Export Data to a Third-Party Shipping Service

Closing an Online Auction in AF360

Sending Invoices

Understanding Settlements vs. Invoices

Recording a Payment in AuctionFlex360

Processing a Refund in AuctionFlex360 (Global Payments)

Post Auction

AF360 System Reports: What Each Report Shows

Run an Interactive Report in AF360 (Consignor Lot Summary)

Run a PDF Report in AF360 (Auction Summary)

Favorites and Saved Reports in AF360

Find Your Report Downloads in AF360

AuctionFlex360 Reports

Reports

How to Pause a HiBid Auction

My HiBid

Understanding the Current Auctions Dashboard

Requesting Custom Pages for Your HiBid Company Site

Credit Card Authorizations Explained

High Bid vs. Max Bid

Unique Bid Fees

MyHiBid Overview

Uploading Your Company Logo to Your HiBid Site

General MyHiBid Information

Automated Reminder Emails

Bidder Registration Notifications

Webcast Canned Chat Messages

Webcast Transparency & Verification

Bid Permission Controls

Messaging & Visual Display Settings

Bidder Approval & Decline Emails

Notification Email Addresses

Default Permission Limits

Email Subscription Popups

Post-Auction Messaging

Listing Services Access

Live Bidding Behavior

Bidder Privacy

Sell Stuff Leads

Hide Webcast Bid History

MyHiBid Company Settings

NEW Cataloging, Mobile, Onboarding & More

Getting Started with the New Cataloging Experience

Using the AuctionFlex Cataloging App

AuctionFlex Cataloging App

NEW Cataloging Experience

The Lot Workspace

The Item Workspace

When Your Bidder Is Declined, Blocked, or Pending

When Your Bidder's Card Is Declined or Needs Updating

When Your Bidder Signed Up With an Apple Relay Email (Hide My Email)

When Your Bidder Wants to Retract a Bid

When Your Bidder Is Tax Exempt

When Your Bidder Can't Log In or Reset Their Password

When Your Bidder Can't See Your Auction or All Your Lots

Walking a New Bidder Through Account Creation and Registration

What Your Bidder Sees When They Win (Invoices, Payment & Timing)

When Your Bidder Didn't Receive an Invite or HiBid Email

Helping Your Bidders

Understanding AuctionFlex360 and HiBid

Bidding on a Featured Auction Spot

General Information

Paying Your HiBid or AuctionFlex Invoice

How to Cancel Your Account

Account Information

Global Payments Card Readers with AuctionFlex360

Understanding Your Global Payments Charges

Global Payments: Approval, Setup & Getting Started

Collecting a Card Present Payment

Adding a Surcharge on a Credit Card Payment Type

Setting Up Your Card Reader

Global Payments Contact Information

Global Payments – Disputes, Risk Management & Fraud Prevention

Running a Global Payments Test Transaction

Global Payments 